Policies

Privacy policy

This policy explains what personal information Focus Travel & Tours collects, why it is used, and how it supports inquiries, bookings, login, affiliate tracking, and customer service.

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Contact and review information

Last updated: 29 March 2026 info@focustravelandtours.com +263 713 199 088 Victoria Falls, Zimbabwe

What we collect

Inquiry and booking details such as your name, email, phone number, country, preferred language, travel dates, destination, traveler count, and message.
Account details used for sign-in, including Google-provided profile data such as first name, last name, email address, and locale when you choose Google login.
Technical and session data such as IP address, user agent, session key, landing path, referral code, homepage views, cookie preferences, and engagement actions like likes or comments.
Comment and review content you choose to submit, together with the name and email address attached to that submission.
Email verification results used to reduce invalid contact and booking submissions.

Why we use it

To respond to inquiries, prepare quotations, manage bookings, send confirmations, and support travelers before and during travel.
To operate login, cart, checkout, password reset, affiliate attribution, and country or language preferences across the site.
To verify that submitted email addresses are usable before saving high-value inquiries, booking requests, partner applications, or campaigns.
To prevent abuse, reduce duplicate engagement actions, troubleshoot site issues, and keep an audit trail for operational support.

When we share it

With lodges, guides, drivers, transfer operators, ticketing partners, or activity suppliers when the data is required to deliver the service you requested.
With infrastructure providers such as hosting, email, authentication, analytics, or communication services that support the operation of the website and booking flow.
With Google only where you choose Google sign-in or interact with embedded Google services such as the map on the contact page.
We do not describe the business as selling personal data. Operational sharing only happens where it is needed to run the service or comply with legal obligations.

How long we keep it

Inquiry and booking records are kept for as long as needed to manage the trip, customer support, accounting, dispute handling, and legitimate business record keeping.
Cookie-consent records are kept while needed to evidence your most recent choice and operate the consent flow.
Marketing-attribution and referral cookies are time-limited, and comment or engagement records are kept until they are removed, moderated, or no longer needed.

Your choices

You can choose whether to accept optional cookies, and you can also clear cookies in your browser.
You can contact Focus Travel to ask for access, correction, or deletion requests where those requests are compatible with operational, accounting, fraud-prevention, and legal retention needs.
You may choose not to use Google login and still browse the public site, although some partner or affiliate functions require Google sign-in.

Contact for privacy requests

Email privacy or data-handling questions to info@focustravelandtours.com.
If you contact us about a privacy request, include enough detail for us to identify the record you want reviewed.